Identity

The Butterflyhouse is our trading name with an office at The Spinney, 4 Lansdowne Road, Buxton, Derbyshire SK17 6RR.

Copyrights and ownership

This website and its contents are owned by The Butterflyhouse. Any use of the website or it's contents including copying

and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

Payment

Payments for orders through the website can be made using Visa, Mastercard, Delta, Visa Electron, Solo and Switch. Payment will be debited from your account immediately by Paypal on placing the order. (A Paypal account is not necessary for payment) Payment by cheque to The Butterflyhouse is also acceptable. Alternatively order via phone on 01298 77674 where we can take your order and payment details.

Delivery

Goods will be despatched within 7 working days and usually delivered within 7 business working days of your order if the products are in stock. (Not including Bank holidays and weekends & Mainland UK) Should any of the products not be in stock, you will be advised of an approximate delivery date. Please be clear with regard to your address, as additional charges for redelivery will be incurred by yourself.

However some items may be out of stock or special order.  In this instance it may take up to 28 days to deliver your goods.

Once we despatch the goods we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item

Cancellation

You have the legal right to cancel your order within seven working days of receiving the goods under the distance selling regulations. However, returning the goods to us in the condition they were dispatched in, is your responsibility and we would either refund or exchange them.

Returns Policy

Items can only be exchanged or refunded, in their original condition, within 7 days from delivery.  Please repack the items in the original packaging.  Please note, post and packaging costs are non-refundable and at your expense.  In the event of the item being faulty, we will cover all costs for postage and either refund or exchange the goods.  Please allow 7 days for your return or exchange to be processed.  If you have any questions, please feel free to call The Butterflyhouse on 01298 77674.  Please return to The Spinney, 4 Lansdowne Road, Buxton, Derbyshire SK17 6RR.

Data Privacy

Customer information is kept strictly confidential on secure encrypted servers.  The Butterflyhouse does not retain credit card information and we do not and will not pass your details on to any third party.

We abide by the requirements of the Data protection act 1998.